We are committed to protecting the privacy of visitors to our Website (“Website”). TelehealthCollective (collectively “us,” “our,” or “we”) owns and manages this Website. This Privacy Policy, along with our Terms & Conditions, explains how we gather and use your information as it relates to your activities on this Website.

If you use this Website, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. We may change this policy without notice, and your use signifies that you agree to be bound by any changes.

Information We Collect

Information from you when you provide it to us:

Web Forms

When you submit information to this Website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide Website services to us. The information you provide in the webform is sent to info@telehealthcollective.com.

Should you request to be contacted and you then decide to proceed forward with our services, we may also use your contact information to send you a link to create an account on our third-party HIPPA-compliant Electronic Medical Record Software. If you request to be contacted and you decide not to proceed forward with our services, we will delete the webform-generated email containing your contact information within one year.

Scheduling

When you schedule an appointment by booking on this Website, we collect personal information from you to complete the booking. We may collect information like your:

• Name

• Email address

• Phone number

• Details relating to your appointment (for example, who referred you)

• Files you uploaded

We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us. We only collect personally identifiable information if you expressly provide it to us.

Payments

When you make a purchase from us on this Website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it in accordance with their privacy policies:

• Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

• Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

If you choose not to use Squarespace Payments, you may be required to provide financial information, such as data related to your payment method (e.g. valid credit card number, expiration date, etc.), before initiating a transaction through our Website.

Children

We do not knowingly collect personally identifiable information from children under the age of 13. If we inadvertently come to possess personally identifiable information about a child under the age of thirteen, we will not knowingly disclose that information to any third party.

Data retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, including to meet our legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

Information collected automatically as you navigate through our Website:

Website Visits

This Website is hosted by Squarespace. Squarespace collects personal data when you visit this Website, including:

·       Information about your browser, network and device

·       Web pages you visited prior to coming to this Website

·       Web pages you view while on this Website

·       Your IP address

Squarespace needs the data to run this Website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form. For more information about these policies, contact Squarespace.

Analytics

 This Website collects personal data to power our site analytics, including:

·      Information about your browser, network, and device

·      Web pages you visited prior to coming to this Website

·      Your IP address

This information may also include details about your use of this Website, including:

·      Clicks

·      Internal links

·      Pages visited

·      Scrolling

·      Searches

·      Timestamps

We share this information with Squarespace, our Website analytics provider, to learn about site traffic and activity and manage and modify this Website.

Collected technical information is not linked to any of your personal identifying information.

Cookies

This Website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a Website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

• These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this Website to you.

• These analytics and performance cookies are used on this Website, as described below, only when you acknowledge our cookie banner. This Website uses analytics and performance cookies to view site traffic, activity, and other data.

Cookies are small data text files that are sent from a server computer to your computer during a web browsing session. The cookies are typically stored on your computer’s hard drive, and Websites use them to simulate a continuous connection to that site and to allow a computer to automatically identify your browser when you visit the Website. Some browsers automatically accept cookies, but you may be able to prevent cookies by changing your browser’s settings. If you disable cookies, it may impair your ability to use some features of this Website. Please visit www.allaboutcookies.org if you want to learn more about cookies.

Fonts

This Website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

• Information about your browser, network, or device

• Information about this site and the page you’re viewing on it

• Your IP address

Accessing and Correcting Your Information

You may send us an e-mail at info@telehealthcollective.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 California residents may have additional personal information rights and choices.  Please see Your California Privacy Rights for more information.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (“CCPA”) may provide you with additional rights regarding our use of your personal information. More information on the CCPA can be found here. In order to exercise any of your rights, you can contact us at info@telehealthcollective.com. To do so, your request must state that you are exercising your rights under the CCPA, and must provide us sufficient information to identify you as a consumer. To the extent that we are subject to the CCPA, we will comply. Telehealth Collective does not discriminate against consumers who exercise their rights under the CCPA.

General Data Privacy Regulation (GDPR)

This Website is not intended for people who live outside the USA.

The GDPR took effect on May 25, 2018, and is intended to protect the data of European Union citizens. To any extent that TelehealthCollective is subject to GDPR regulations, it will apply. If you are a resident of the European Economic Area (EEA), and you are accidentally accessing this site from within the EEA, you may have the right to request: access to, correction of, deletion of; portability of; and restriction or objection to processing, of your personal data, from us. This includes the “right to be forgotten.” To make any of these requests, please contact us at: info@telehealthcollective.com.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. You understand that we have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third Parties

Site content provided in website forms may be stored in Google Workspace, a HIPPA compliant platform. More details of Google’s privacy policy can be found here.

Data Security

The transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website.  Any transmission of personal information is at your own risk.  We have no affirmative duty to monitor the sensitivity or type of the data that you might provide, transmit, store, or disclose while using this Website. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Disclosure

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, or to exercise any of your rights, contact us at info@telehealthcollective.com.